We are redefining what’s possible in customer experience.
Headquartered in the United States and female-owned, we bring together a global network of advisors, innovators, and workforce leaders to help clients scale with confidence and adapt to change.
Creating lasting CX value.
BorderlessCX™ is a customer experience company specializing in strategic advisory solutions that help organizations unlock new value and scale with confidence. We take a strategic approach to optimizing customer experiences with solutions built around four pillars:
Our global ecosystem of vetted partners empowers businesses to enhance customer service with AI-driven solutions, agile staffing, and flexible talent, anywhere in the world, whenever our clients need it most.
“Being relevant is essential for growth. Our model and size enable you to be agile, creating an always-on innovation engine for CX-centric products and services.”
In a world where options multiply but often sound the same, the power of the BorderlessCX™ network and experience will help you maintain relevance and respond rapidly to customers’ ever-changing needs.
Join us in blurring all types of borders and connecting people, ideas, and resources wherever they are, giving you the answers you need to create meaningful customer experiences.
Athina Karahogiti
Founder & CEO
BorderlessCX™
Our Promise
We are more than advisors. Our global ecosystem of vetted partners combines innovation, technology, and talent to empower businesses to reimagine services, enhance customer engagement, and unlock sustainable growth.
We help clients achieve operational excellence and long-term strategic outcomes through six core strengths:
CX Transformation Expertise
Proven track record in tailoring CX solutions and integrating AI with human talent to create exceptional customer and employee experiences.
Scalable Workforce Solutions
On-demand, high-quality talent supported by flexible staffing models to meet evolving business needs across industries and regions.
Data-Driven Insights
Real-time analytics that empower smarter decisions, continuous improvement, and measurable ROI.
Global Reach with Local Expertise
Diverse teams delivering consistent service worldwide, ensuring multilingual and cross-border support.
Alignment with Core Values
Partnerships built on trust, collaboration, flexibility, and shared growth.
Talent Focus & Brand Ambassadorship
Purpose-driven talent aligned with your brand’s mission, acting as authentic extensions of your team.
Guided by Global CX Innovators and Industry Trailblazers
BorderlessCX is guided by an exceptional group of Board Members and Advisory Members who bring decades of global experience across customer experience, technology, operations, and digital transformation.
Our Board Members
Debbie Dunnam
Global visionary and growth-driven leader in Tech and Digital Transformation with a distinguished record of scaling enterprise performance worldwide.
Oanh Phuong
Global transformational leader recognized for excellence in customer solutions, service delivery, and operational leadership across global markets.
Lewis Taylor
Global CX leader and veteran advocate driving AI transformation, service innovation, and corporate modernization.
Jens Voigt
Global CX Strategy Advisor and Global Director of Strategic Outsourcing and Managed Services with a strong focus on operational excellence.
Apostolos Kemos
Global CX Technology and Transformation Advisor with deep experience guiding enterprise-level change across the EMEA region.
Gesner Filoso
Global creative and marketing executive in Customer Experience, Creative, and BPO industries with expertise in brand, strategy, and CX growth.
Our Advisors
Eladio Prado
CX advisor and customer service executive experienced in leading global service operations.
Naama Saarr
CX technology and transformation specialist with strong expertise in digital programs across Africa.
Ghassen Horrigue
Operational excellence leader, Lean Six Sigma Black Belt, and founder of Winwin Club.
Heather May
Executive search consultant specializing in global leadership advisory and talent strategy.
Akis Staikopoulos
CX advisor and service operations leader with a focus on performance and customer journey improvement.
Chris Krystalowich
CX leader and VP of Sales known for driving customer engagement and commercial growth.
Discover what’s trending: unlocking the ‘HOW’ behind every ‘WOW’ series.
Explore our first release on ‘HOW Behind Every WOW’ series with the status of AI in the CX Industry!
Our founder and CEO, Athina, recently had a conversation with Global CX and Marketing Expert, Gesner Filoso, and we have consolidated the key topics into a insightful and easy to read paper.
This document provides key insights on how leading CX companies are leveraging AI to enhance customer interactions, streamline processes, and create personalized experiences, including both their mistakes and successes.
