Assets Form BorderlessCX

Topics covered in this release: 

  • Challenges: What factors are causing slow growth and difficulties for key Customer Experience (CX) companies?
  • AI Impact: How is Artificial Intelligence (AI) changing the CX industry in practical terms?
  • AI Implementation: What are the biggest problems and inefficiencies when deploying AI in CX? How can these be anticipated and prioritized during project planning?
  • AI and Jobs: Given the potential for AI automation, what is our take on the claim that nearly 60% of CX jobs could be automated?
  • AI Beneficiaries: Who are the CX operators most likely to benefit from the current focus on AI?