Category: Uncategorized
-
The Death of CAPEX in CX: Embracing OPEX with CCaaS Solutions.
As CX evolves, businesses are moving away from costly, inflexible CAPEX models. Contact Center as a Service (CCaaS) platforms offer scalable, pay-as-you-go solutions that enhance customer and employee experiences while reducing costs.
-
Bridging the Gap Between AI and Human Touch in Business: A Blueprint for the Future.
In today’s rapidly evolving technological landscape, there’s no denying that artificial intelligence (AI) has become a dominant force. Yet, as we rush toward this automated future, a pressing question arises: Can AI ever truly replicate the human touch?
-
Navigating Global Outage Chaos: The Imperative of Flexibility in Modern Business.
In light of today’s global outages disrupting airports, banks, and businesses, understanding the critical role of flexibility in modern business is essential. Read the article to discover how flexibility can enhance operational continuity and learn how partnering with BorderlessCX™ and GigCX Talent can position your business for success in today’s dynamic landscape.
-
Bryq Welcomes Athina Karahogitis to Its Advisory Board.
We are thrilled to announce that Athina Karahogitis, CEO and Founder of BorderlessCX™ and Co-Founder of GigCXTalent, has joined Bryq’s Advisory Board! With over two decades of groundbreaking experience in the CX and BPO industries, Athina’s leadership and innovative vision are set to propel Bryq to new heights, according to the company.
-
The Future of Customer Experience: Beyond the Mainstream.
When customer experience (CX) becomes a buzzword, how do we unlock the true value of experiences? Join Athina in this easy-to-read article and understand how companies are embracing boundary-breaking approaches to create unique, emotionally resonant interactions that truly connect with customers and deliver more value to brands.